Cancellation and Refund Policy
Last Updated: 23-08-2025
At Coconut Land Holidays, we understand that plans may change. Our Cancellation and Refund Policy is designed to be fair and transparent, outlining the terms under which cancellations are processed and refunds are issued.
1. Cancellation by the Client
All cancellation requests must be submitted in writing to [email address] and are subject to the following charges based on the time remaining before the tour start date:
30 days or more before arrival: 25% of the total tour cost (advance retention fee)
15–29 days before arrival: 50% of the total tour cost
7–14 days before arrival: 75% of the total tour cost
Less than 7 days before arrival: 100% of the total tour cost (no refund)
No-show or mid-tour cancellation: 100% of the total tour cost (no refund)
Note: Special cancellation terms may apply during peak seasons (e.g., Onam, Christmas, New Year). These will be clearly communicated at the time of booking.
2. Cancellation by Coconut Land Holidays
We reserve the right to cancel a tour due to:
Unforeseen circumstances (e.g., natural disasters, political unrest, health advisories)
Failure to meet minimum group size (for group tours)
Operational constraints
In such cases, customers will receive:
A full refund of the amount paid, or
The option to reschedule the tour to a later date
3. Refund Process
Refunds will be processed within 10–15 business days after the cancellation request is approved.
Refunds will be issued via the original payment method (e.g., bank transfer, credit/debit card reversal).
Transaction fees (if applicable) may be deducted from the refund amount.
4. Non-Refundable Components
The following are typically non-refundable once booked:
Flight tickets (as per airline policy)
Special permits/entry fees
Third-party service charges (e.g., houseboat bookings, luxury resort stays)
5. Force Majeure
Coconut Land Holidays is not liable for cancellations due to events beyond our control, including but not limited to:
Natural disasters (floods, landslides)
Government travel advisories
Pandemics/epidemics
Political instability
In such cases, we will offer:
Credit for future travel valid for 12 months, or
Partial refunds after deducting non-recoverable costs incurred for your booking
6. Modification Policy
Date/itinerary changes are subject to availability and may incur rebooking fees.
Changes requested within 15 days of arrival may be treated as cancellations and rebookings.
7. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance covering trip cancellations, medical emergencies, and unforeseen events.
8. How to Request Cancellation
Send an email to contact@coconutlandholidays.com with:
Your booking ID
Reason for cancellation
Preferred refund method
Note: This policy supplements our broader Terms and Conditions. For queries, contact us at +91 9961591028 or contact@coconutlandholidays.com